Terms

Terms of Service

Effective October 29, 2026

1. Agreeing to these terms

These terms are an agreement between you and LoveBirds (“we” or “us”) for using the LoveBirds app and golovebirds.com. By creating an account or using LoveBirds, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use LoveBirds.

2. Who can use LoveBirds

To use LoveBirds you must:

be at least 18 years old;
be single, or otherwise free to look for a relationship;
not have been convicted of a violent or sexual crime;
not have been removed from LoveBirds before; and
be allowed to use the service under the laws where you live.

3. Your account

You sign in with your phone number or email and a one-time code. Keep your phone and email secure, and tell us at support@golovebirds.com if you think someone else has used your account. You are responsible for what happens on your account. Give accurate information and keep one account only.

4. Verification

Every account confirms a phone number or email. Verified Members also take a selfie check, which our team reviews before the verified badge appears. Verification tells you a profile matches a real person who passed our check at that time. It is not a background check and does not guarantee anything about a person’s identity, history or intentions.

5. Community standards

LoveBirds has zero tolerance for objectionable content and abusive members. We want LoveBirds to be a kind and respectful place. You agree not to:

harass, threaten, bully, stalk or intimidate anyone;
post or send hate speech or content that demeans people for who they are;
post or send nude, sexual or explicit content;
ask anyone for money, gift cards, cryptocurrency or financial details, or run any scam;
pretend to be someone else, or use photos that are not of you;
advertise, sell, recruit or send spam or links to other services;
post anything involving anyone under 18;
post anything illegal, or encourage violence or self-harm; or
misuse LoveBirds, for example by scraping it, using bots or trying to break its security.

You can report or block any member from their profile or from your chat with them. We review reports, remove content that breaks these rules, and suspend or remove the accounts responsible, without warning when we think it is needed.

6. Membership and payments

Free account: create a profile, browse, like a limited number of people each day and match.
Verified Membership (one-time payment): unlocks messaging with your matches for as long as you have your account, more likes each day and the selfie check. It includes 7 days of Gold as a welcome gift. The gift ends on its own and never turns into a paid subscription.
Gold and Platinum (optional subscriptions): billed every month, or every 3 or 6 months if you choose that option, and renew automatically until you cancel. The price and billing period are shown before you pay.

In the app, you pay through the App Store or Google Play, using the account on your phone. Purchases on golovebirds.com, such as the Relationship Profile, are processed by Stripe. Prices are shown in your local currency before you pay and may include applicable tax. If we change the price of a subscription, we will tell you in advance and the new price applies from your next renewal.

7. Cancelling and refunds

You can cancel a Gold or Platinum subscription at any time in your phone’s subscription settings (App Store or Google Play), which you can open from Manage subscription in the app. Cancelling stops future renewals, and you keep your benefits until the end of the period you already paid for. Subscriptions are billed by Apple or Google, so deleting your LoveBirds account does not cancel them: please cancel in your phone’s settings first.

Because purchases unlock digital features straight away, payments are not refundable except where the law requires, or if you were charged by mistake. Refunds for purchases made in the app are handled by Apple or Google under their policies; you can request one at reportaproblem.apple.com or through Google Play. For anything else, email support@golovebirds.com.

8. Your content

You own the photos, words and other content you add to LoveBirds. You give us permission to store, display and process it so we can run LoveBirds, for example to show your profile to other members. This permission ends when you delete the content or your account, except for copies we must keep for legal or safety reasons. Only add content you have the right to share.

9. Meeting people safely

We work hard to keep LoveBirds safe, but we cannot check everyone you meet or everything they say, and we do not run criminal background checks. You are responsible for your own interactions with other members. Take your time, meet in public places, tell a friend where you are going, and never send money to someone you have not met. Read our safety tips, and if you are ever in danger, call your local emergency number (911 in the US).

10. Events

Some events listed on LoveBirds are run by partners such as churches or community groups. The organizer of each event is responsible for it. Use the same care at events as on any date.

11. Relationship Quiz, Relationship Profile and Deep Dive

The Relationship Quiz is a reflection tool based on your own answers. It is not a psychological test, does not diagnose anything, and does not predict how a relationship will go. The Relationship Profile and Deep Dive are one-time purchases on golovebirds.com that give you a fuller personal report. A quiz coupon for app benefits is redeemed at golovebirds.com/redeem and can be used once per account.

12. Ending your account

You can delete your account at any time in the app (Settings, then Delete Account). We may suspend or remove your account if you break these terms, if we believe you put other members at risk, or if we have to by law. If we remove your account for breaking these terms, you will not get a refund.

13. Disclaimers and limits on our responsibility

LoveBirds is provided “as is”. We do our best to keep it running and useful, but we cannot promise it will always be available, free of errors, or that you will find a match. To the extent the law allows, we are not responsible for the conduct of any member, on or off LoveBirds, or for indirect losses. If we are found responsible for something, our total responsibility is limited to the amount you paid us in the 12 months before the claim, or US$100 (or the same amount in your local currency) if that is more. Nothing in these terms limits rights you have under law that cannot be limited.

14. Resolving problems

If you have a problem with LoveBirds, please email support@golovebirds.com first. Most issues can be fixed quickly, and we will try in good faith to resolve yours within 30 days. If we cannot, you may bring a claim in a small-claims court that has jurisdiction, or in another court where the law allows. These terms are governed by United States law and the laws of the state where LoveBirds is based, unless the law where you live says otherwise. Nothing in these terms affects consumer rights you have under the laws of the country where you live.

15. Changes to these terms

If we make important changes, we will tell you in the app or by email before they take effect. If you keep using LoveBirds after that, the new terms apply. The date at the top shows when these terms last changed.

16. Contact us

Questions about these terms: support@golovebirds.com.